Customer Support

Note Sensable support is unavailable during company observed holidays.

Sensable Technologies offers different levels of customer support depending on product and maintenance contract:

PHANTOM Device Driver (PDD)
To download the latest PHANTOM drivers visit PDD Downloads.

PHANTOM Communication Converter (PCC)
The PCC is a custom designed converter that provides FireWire compatibility to Sensable PHANTOM parallel port devices. View qualified parallel port configurations and support information.

Developer Support Center
All OpenHaptics customers with active maintenance contracts may log in to the

Forum Discussions
OpenHaptics SDK forum discussions are now located in the .

Return Material Authorization
If you would like to return or repair a PHANTOM device, please fill out a Request RMA form.

Comments or Suggestions?
To help us provide the best customer support possible, please contact us at , with any thoughts or suggestions on how we may improve our customer support.