ClayTools Customer Support

Note Sensable Customer Support is not available during company observed holidays. 

All ClayTools customers have access to the following online resources:

  •  - An online community for FreeForm and ClayTools users to meet other users. If you are stuck and need help, ask questions of other users. Post ideas for new features. Find out about recent updates and upcoming releases. Post your services.
  • System Requirements - Ensure that your system meets the system requirements to work with the ClayTools system.
  • Request a License - Request a full license for your software.

ClayTools systems with active maintenance contracts are entitled to the following:

  • E-mail and fax support with 48-hour return response Monday through Friday from 9:00 AM to 5:00 PM EST/EDT, excluding company observed holidays. Don't hesitate to let us help you. If you're stuck, or just have a question, let us know and we will do our best to help you as quickly as we can.
    • E-mail:
    • Fax:
  • Telephone support Monday through Friday from 9:00 AM to 5:00 PM EST/EDT, excluding company observed holidays.
    • US only toll free:
    • US and International:
  • Free software version upgrades and maintenance updates when available.
  • PHANTOM hardware support which includes:
    • Cost of device repairs and maintenance (Loaners may be available, but cannot be guaranteed.)
    • Cost of non-expedited shipping of the RMA (Return Material Authorization) back to the customer. Costs not included: shipping costs of the device to Sensable; expedited shipping costs from Sensable; and all customs, duties, and taxes.

To help us provide the best technical support possible, please write us at , with any thoughts or suggestions on how we may better improve our service to you.